Sales:
(732) 385-8587
Service:
(732) 333-8419
Parts:
(732) 363-1200
Open Today Sales: 8:30 AM-8 PM
Oil change & tire rotation done. Technician Allen explained all concerns after multi point inspection was performed. I am very satisfied with my maintenance appointment.
Todd was extremely knowledgeable and friendly. Explained to me have a vehicle works and was super clear with all the paperwork and details. Got me a great rate on the finance. Overall super happy
Fantastic service - right on time and everyone was pleasant! Even gave my car a bonus car wash!
Todd B was extremely helpful and informative. A pleasure to work with.
I came in to see a 2011 MX5 and I was told after I drove 2 hours to come see the car that the car was going to auction. Witch was a lie because the car had new brakes. No way the mechanic put new brakes and rotors on the car just to note the axle was loose or transmission was grinding. Fed me a load of crap and then tried to sell me a 2024 witch is honestly a crap plastic peice of junk out the box.
Great job. Great team
Go see Anna Emerin! She is the best. Good buying experience at Pinebelt Chevy. Very professional, lots of perks and a good selection of inventory on the lot.
Went for a oil and tire rotation also told Taylor my service guy about my windshield wiper on driver side was not wiping right he checked it out and it was fine . Pinebelt Chevrolet in lakewood are very good with their customers Highly recommend
10/10 only would use mary she is the best!!
5 star experience. Fantastic service department as well as sales. Great Service!!
Alan is always great to deal with. Very professional!
This was the best experience I’ve ever had there. Everything was perfect. Thank you again
Fast neat and quality service
Was great dealing with Mary in service.
Great service work was completed in a timely manner
I had an oil change appointment that should have taken no more than an hour and it took 2 1/2 hours. This is totally unacceptable.
Allen and the staff at Pine Belt were exceptional. It actually caught me off guard how well they worked together and how they put their customers as a priority. The staff were polite and you can tell they had pride. The waiting area was clean with refreshments and organized. Like i said, I was caught off guard because the other Chevy service in Toms River is an unorganized mess with no respect for customers property. Pine Belt definitely stands out as being number one in my book.
Guillermo in service at Pinebelt Chevrolet is the man to see for service on your vehicle...professional, smart, gets the job done.I will miss him I am moving!!!
All good
Great Service! Great people!
Went in for my first service on my 2026 Chevy. Silverado 2500 HD my service writer is Guillermo. He did a great job taking care of me and checking over my truck. Many thanks.
Staff was very friendly. Taylor was very helpful I was very impressed of the short wait. I recommended to my friends.
Very easy experience, didn't have to wait too long
Friendly staff, explained the service needed and performed it efficiently. I will return again.
The salesperson was extremely helpful and informative. Todd Baucher was the most helpful. Pine Belt Auto Dealers will my choice for all my new car needs now and in the future.
To lengthy to post. I filed BBB complaint if you want to look at the details. Bottom line, do not buy a Carbravo certified car from them and do not use their service dept. Tomorrow, a complaint goes to New Jersey Consumer Affairs. I wonder if they will respond to this. They certainly don't respond to any other communications.
**Extremely disappointing experience purchasing a nearly $90,000 vehicle from Pine Belt Chevrolet**
I purchased a 2025 Chevrolet Tahoe High Country from Pine Belt Chevrolet in March 2026. Unfortunately, the experience that followed was the worst I've had purchasing a vehicle.
Within weeks of taking delivery, the Tahoe experienced repeated mechanical and electrical problems, including power-steering-related faults, starting failures, and other warning messages. These issues resulted in multiple roadside breakdowns and towing incidents, including occasions when my family was more than two hours from home.
Several incidents occurred while traveling with my young children. One breakdown left my wife managing a tow truck ... Read More Full review text opened.Google - Oct 22, 2026
**Extremely disappointing experience purchasing a nearly $90,000 vehicle from Pine Belt Chevrolet**
I purchased a 2025 Chevrolet Tahoe High Country from Pine Belt Chevrolet in March 2026. Unfortunately, the experience that followed was the worst I've had purchasing a vehicle.
Within weeks of taking delivery, the Tahoe experienced repeated mechanical and electrical problems, including power-steering-related faults, starting failures, and other warning messages. These issues resulted in multiple roadside breakdowns and towing incidents, including occasions when my family was more than two hours from home.
Several incidents occurred while traveling with my young children. One breakdown left my wife managing a tow truck while our children were extremely upset. The experience was frightening and disruptive for our family, and I eventually lost confidence in the vehicle's reliability.
**I also discovered apparent damage underneath the vehicle after purchasing it.**
The Tahoe had approximately 5,800 miles from its prior use as a dealer demonstration vehicle. After taking ownership, I observed what appeared to be damage to the undercarriage. No undercarriage damage had been disclosed to me by Pine Belt before the sale.
I cannot establish when the damage occurred, what caused it, or whether the dealership was aware of it before the transaction. Nevertheless, discovering this condition after purchasing such an expensive vehicle was concerning and added to my dissatisfaction with the purchase.
**The registration process was another significant source of frustration.**
My temporary registration expired before I received the permanent registration and license plates. Resolving the issue required additional communications with the dealership.
During those discussions, a Pine Belt representative indicated that I could continue driving with expired registration and that the dealership would cover a ticket if I received one. I did not consider that an acceptable solution.
The Tahoe ultimately remained parked at my home for an extended period. On two occasions, police visited after neighbors reported the vehicle as potentially abandoned.
**Ultimately, I retained an attorney and pursued a repurchase through General Motors.**
After several months, GM agreed to repurchase the Tahoe, and that transaction has now been completed.
Despite the repurchase, I estimate that I remain more than $1,500 out of pocket in connection with the experience, not including the considerable time spent addressing breakdowns, arranging transportation, communicating with the dealership and manufacturer, and completing the repurchase process.
I recognize that Pine Belt did not manufacture the Tahoe and that mechanical defects are not necessarily the dealership's responsibility. My dissatisfaction with Pine Belt relates specifically to my overall purchasing experience, the absence of any disclosure to me regarding the apparent undercarriage damage, and the difficulties I experienced with registration.
Purchasing a vehicle at this price point should not involve this level of disruption, uncertainty, and inconvenience.
I am relieved that the repurchase is complete, but the experience was extraordinarily disappointing for my family.
**Based on my personal experience, I would not purchase another vehicle from Pine Belt Chevrolet and cannot recommend the dealership.**
Fast friendly convenant
Always fast friendly and efficient
the service was excellent and Hoss did a great job.
My service representative Taylor was polite and professional. I brought my vehicle in for an oil change. It took about 2 hours before the vehicle was ready for pick up. Service Technician who inspected the vehicle failed to correctly set the tire pressure. As a result, my low tire pressure warning light came on. I brought the vehicle back to the dealer 2 days later and had them correct it.
I was getting my regular service of an oil change and I love seeing all the them Corvettes too! Great service and location! They also had treats lol 😂
Pinebelt asked me to leave a review. Not much to leave a review about. Made an appointment for 830am for paintless dent removal. Hung around for over an hour and the guy never showed up. Still need a dent removed. Pinebelt didn't ask to reschedule.
Was a walk-in with low tire pressure with a nail in the tire. As long as I was there, I decided to get the oil changed in my leased Trax. Allen got me right in and my Trax was serviced quickly.
Guillermo was my service provider and always does an outstanding job!!!
My service professional Allen was very professional and courteous.
What an incredible team. Everyone is so willing to help and they are so good at keeping a positive vibe throughout the entire experience! Always such a pleasant experience.
He doing bad service i leave the car 1 day and a half. And he not doing anything There's no good guys
I asked multiple times for the actual written Lifetime Engine Warranty agreement so I could review the complete terms, exclusions and claim requirements. What I received was a Q&A/FAQ rather than the actual warranty contract. When a warranty is being advertised as part of the vehicle, I think customers should be able to review the complete written agreement before purchasing.
I will not be using this pinebelt for any of my cars in the future
I had an absolutely great experience leasing my 2027 Chevrolet Equinox from Pine Belt Chevrolet!
When I first started looking for a vehicle, I honestly had no idea what car would be the best option for my situation. Todd was incredibly helpful, he took the time to understand what I needed, listened to my concerns, and helped me find the option that made the most sense for me.
Todd was professional, patient, knowledgeable, and genuinely focused on making sure I was comfortable with my decision. He made the entire process super clear and simple.
He even went above and beyond by ... Read More Full review text opened.DealerRater - Sep 28, 2026
I had an absolutely great experience leasing my 2027 Chevrolet Equinox from Pine Belt Chevrolet!
When I first started looking for a vehicle, I honestly had no idea what car would be the best option for my situation. Todd was incredibly helpful, he took the time to understand what I needed, listened to my concerns, and helped me find the option that made the most sense for me.
Todd was professional, patient, knowledgeable, and genuinely focused on making sure I was comfortable with my decision. He made the entire process super clear and simple.
He even went above and beyond by personally delivering my new Equinox to me, which I really appreciated. That level of customer service showed me that Todd truly cared about my experience, even after the paperwork was done.
I also want to thank Pete his manager for being extremely helpful, professional, and working with me to make everything come together.
I’m very happy with my new Equinox and extremely grateful to Todd for helping me find the right vehicle. I highly recommend asking for Todd when you are looking to get a car.
I am not pleased with my experience getting an oil change on 9-26-26. Once I received my car back, my profile on the vehicle was completely erased. The car kept telling me to sign back in as I was a “Guest.” The weather wasn’t great that day so I decided to head home and not mess with anything. Hours later when I use the car to go somewhere, I decide to set up my profile and repair my phone since my service advisor completely erased the vehicle’s data. When I try to set up my profile, it ... Read More Full review text opened.Google - Sep 27, 2026
I am not pleased with my experience getting an oil change on 9-26-26. Once I received my car back, my profile on the vehicle was completely erased. The car kept telling me to sign back in as I was a “Guest.” The weather wasn’t great that day so I decided to head home and not mess with anything. Hours later when I use the car to go somewhere, I decide to set up my profile and repair my phone since my service advisor completely erased the vehicle’s data. When I try to set up my profile, it does not work. The screen stopped recognizing touch input. The car keeps making a “ding, ding, ding” noise, telling me to set up my profile and that in order to use Google Maps I have to turn on the cars location. Frustrated enough I give up and decide to forget setting up the profile and just drive to where I am heading, halfway through my short 5 mile drive from point A to point B, the dashes begin to go in and out. More importantly, the left dash, the one that shows the speed, kept flickering to completely black for a few seconds, to reappearing again, meaning I can’t see how fast I was going for a few seconds. This was constantly happening throughout my 10-15 minute drive.
I am extremely upset with what happened on 9-26-26. Why in the world would the service advisor, or whomever went inside the vehicle completely wipe out my profile. All you have to do is click the “reset” button in the oil change section to reset the car’s oil level back to 100%. There was no need to erase the vehicle’s data back to factory settings. It’s not safe to assume what happened online and assume what happened when I dropped my vehicle off for over an hour, but it is important to mention that when I received the vehicle back, it was not the same as when I received it.
Hoping Pinebelt takes the right course of action and fixes this issue immediately, as of right now, it is completely unsafe to drive due to the fact the speed is not being visible every second of my drives.
Photos -
Photo 1 Shows that the left dash is turned on and mentioning I need to turn on the vehicles location to use Google Maps, which has never said that prior to dropping the vehicle off at Pinebelt.
Photo 2: I am clicking “View Terms” and nothing happens after since the touch recognition has failed.
Photo 3: Shows both the left and right screen go black.
Photo 4: I am turning the volume knob left and right and the horizontal volume bar does not show. The car isn’t even recognizing me increasing or decreasing the volume.
Hoping Pinebelt takes the right course of action and fixes this issue immediately, as of right now, it is completely unsafe to drive due to the fact the speed is not being visible every second of my drives.
She was horrible. Service Advisors should actually advise on service. I'm pretty sure that's what the position means. When the GM reads this, he'll say I should call him, but again he won't be at his desk. Sorry, this is just because you asked!
Do not use anything Pine Belt. They don’t care about their customers at all. Use a dealership that’s going to care about you and your experience. And before the dealership even responds. We have tried your email address that was given to us by you to reach out, but of course it does not work. Just like everything else that Pine Belt touches. It doesn’t work. *******************go figure. No one from the dealership reached out like they stated in their response. ****************
Stay far away from this place
Still waiting for you to reach out soon. 3 weeks later. ... Read More Full review text opened.Google - Sep 16, 2026
Do not use anything Pine Belt. They don’t care about their customers at all. Use a dealership that’s going to care about you and your experience. And before the dealership even responds. We have tried your email address that was given to us by you to reach out, but of course it does not work. Just like everything else that Pine Belt touches. It doesn’t work. *******************go figure. No one from the dealership reached out like they stated in their response. ****************
Stay far away from this place
Still waiting for you to reach out soon. 3 weeks later. Typical pine belt response.
Inconsiderate and lying dealership. Cannot be trusted.
My experience with the service department was TERRIBLE. After leaving my Tahoe on a Monday for an injector code issue and rough idle, they told me they found the problem and the work was covered under warranty, great. I went to pick it up and as soon as i started the truck, all the same issues like it was never fixed. Fast forward a couple days, they think they found the problem except this time its not covered and they want $900 - after reluctantly authorizing the work they call me back againl later to say they have another tech working ... Read More Full review text opened.Google - Sep 11, 2026
My experience with the service department was TERRIBLE. After leaving my Tahoe on a Monday for an injector code issue and rough idle, they told me they found the problem and the work was covered under warranty, great. I went to pick it up and as soon as i started the truck, all the same issues like it was never fixed. Fast forward a couple days, they think they found the problem except this time its not covered and they want $900 - after reluctantly authorizing the work they call me back againl later to say they have another tech working on my truck and hes in touch with GM and the $900 part/job to fix the truck isnt the issue - but they want $1700 for a different component - This was 3pm on a Friday when supposedly they were many hours into taking the engine apart. I said no, put it back together im taking it somewhere else, they were supposed to call me back and didnt. I showed up Saturday morning and they gave me my keys and I left with the truck that if I didnt go there, they were gonna wait until after labor day to call me and i would have been without a truck. Spoke with Andy whos a service advisor during this dilemma who was no help and instead of being a real manager and handling this problem, has my original service advisor call me to try and get more money from me. This place is TERRIBLE they misdiagnosed my vehicle multiple times - all the while I get phone calls from the customer service "calling to see how everything went". Trucks been running fine ever since I ran from there.
Overall a very positive experience at Pinebelt Chevrolet. I am very happy with my Traverse.
The experience was professional and friendly. They are the best dealer ever. I'm very happy
I bought 7 trucks this year and dealing with Todd for the first time was effortless and the easiest deal by far. The price and service I was given top notch. It’s completely out of the way but will be giving Todd and PineBelt Chevy all our future business!
Fantastic experience purchasing from pine belt! Todd in particular was super helpful and an easy to work with. He made the experience a literal walk in and out breeze. Five stars!
Really helped me although it was challenging he made things work and even stayed overtime for me that is called real good customer service
Leased 4 cars in less than 7 years. First 3? Great. My most recent? Multiple issues and at the time of this post, my car has been at their service center for 34 days and not even ONE update by call, text, email, smoke signal or sign language! Sounds hard to believe but true. Loyalty to a returning customer means NOTHING any more. What a shame.
I'd rate them a 0 but it won't let me go that low. They pulled a "Bait and Switch" on us. We bought my wife an Equinox EV, they advertised it at a super discount. They offered 2.9% GM financing but didn't tell us that it we take the financing the discount goes away. Losing the discount triples the real finance cost. If we knew that we would have paid cash for the car. In their defense they use an obscure line on their website. We all make mistakes I rate people not on the mistake but ... Read More Full review text opened.Google - Aug 19, 2026
I'd rate them a 0 but it won't let me go that low. They pulled a "Bait and Switch" on us. We bought my wife an Equinox EV, they advertised it at a super discount. They offered 2.9% GM financing but didn't tell us that it we take the financing the discount goes away. Losing the discount triples the real finance cost. If we knew that we would have paid cash for the car. In their defense they use an obscure line on their website. We all make mistakes I rate people not on the mistake but how they handle it. They way they handled this, It's pure example of a "Bait and Switch" I rate these guys a "ZERO"
**Overall Rating: 1 / 5 Stars**
**Subject:** Sub-optimal Client Acquisition Lifecycle & Incongruent Value Proposition
As a prospective stakeholder looking to engage with this establishment, my end-to-end customer journey was severely misaligned with industry best practices. Rather than fostering a relationship built on consultative trust, the organization heavily relies on high-velocity sales funnel mechanics and high-pressure closing tactics designed to force immediate, transactional commitments rather than sustainable value.
Furthermore, the frontline organizational culture and interpersonal touchpoints exhibited a deeply unprofessional attitude that fails to meet baseline corporate synergy standards. This environment appears optimized entirely for top-line revenue extraction at the expense of client ... Read More Full review text opened.Google - Aug 16, 2026
**Overall Rating: 1 / 5 Stars**
**Subject:** Sub-optimal Client Acquisition Lifecycle & Incongruent Value Proposition
As a prospective stakeholder looking to engage with this establishment, my end-to-end customer journey was severely misaligned with industry best practices. Rather than fostering a relationship built on consultative trust, the organization heavily relies on high-velocity sales funnel mechanics and high-pressure closing tactics designed to force immediate, transactional commitments rather than sustainable value.
Furthermore, the frontline organizational culture and interpersonal touchpoints exhibited a deeply unprofessional attitude that fails to meet baseline corporate synergy standards. This environment appears optimized entirely for top-line revenue extraction at the expense of client satisfaction and ethical engagement.
I strongly advise prospective patrons to pivot their capital elsewhere and seek out synergistic alternatives where leadership prioritizes transparent relationship management, organic conversion metrics, and genuine integrity over aggressive same-day sales quotas.
I was scheduled for a paid and complimentary service. Only the paid one happened.
WOW!! Purchased new 26 Trail Boss wanted to add some accessories to truck, no lie transferred 5x No one can help me So much for service after sale
We had a great experience at the dealership and will definitely be back again to purchase another car when the time comes.
I walked in to the parts department for 1 screw for my air filter cover. They wanted $40!!!! $40 for 1 screw. I repeat, 1 screw for $40!!!! I feel like I'm living in a dream.
Arrived at dealership about 8:15 am shortly after opening as a "walk in"; made sure to be there early. Was greeted fine: all service team friendly, complimentary "top off" of windshield wiper fluid, timely attention - and that's when things went south. Communicated to service agent wanted 3 things looked at - AC system, passenger window won't close, and Vibration felt through steering wheel. He then proceeded to tell me that it would be a $220.00 diagnostic to look at EACH problem I stated was wrong. Essentially, you do the math: he told me it would $562.00 just ... Read More Full review text opened.Google - Jul 13, 2026
Arrived at dealership about 8:15 am shortly after opening as a "walk in"; made sure to be there early. Was greeted fine: all service team friendly, complimentary "top off" of windshield wiper fluid, timely attention - and that's when things went south. Communicated to service agent wanted 3 things looked at - AC system, passenger window won't close, and Vibration felt through steering wheel. He then proceeded to tell me that it would be a $220.00 diagnostic to look at EACH problem I stated was wrong. Essentially, you do the math: he told me it would $562.00 just TO LOOK AT THE VEHICLE and diagnose what "may be" wrong. No parts, no repairs, no service ... $562.00 to run diagnostics needed to "find out" what "may be" wrong.
Never in my entire life have I heard this. By the time of a lot of back and forth, negotiation, clarification, acquiescence from both parties, I finally agreed to $220.00 diagnostic to cover TWO of the three things and got front brakes repaired, finally getting my car back at 4:00 pm, again, having arrived there at 8:15 am.
Ultimately nice people, but my experience there was poor and left a bad taste in my mouth.
Bought a pre certified 21 Kia Sorento. Been nothing but problems. Cuts out on me at lites, 🛑, traffic. Holding up traffic each time. Trying to get a someone to help has been impossible!! Promised to return my calls, didn't happen. I have been ignored by managers. Very unhappy with customer service. Took me forever to get through on phone. So far, customer service sucks!!!
Gio was fantastic to work with. He was very responsive when I had questions, and was extremely helpful in getting the process finished quickly and smoothly. I came in with a price in mind, my financing picked out, and a goal of when I needed the car, and, with Gio's help, I walked out with my new car exactly how I expected. No hoops to jump through, no crazy extra sales pitches, he just heard how I wanted to purchase the car and made sure that was how it got done. Thank you, Gio!
Great guy to work with! He was professional, honest, knowledgeable, and made the entire car buying process easy and stress-free. I highly recommend him to anyone looking for a great experience.
Todd was amazing to work with, super knowledgeable! Found our company the vehicle we needed to move our business forward!
I had the most beautiful experience with Todd Boucher very smooth and nice experience from the beginning to the end
Sales man was a pleasure to deal with. I found him to be very honest. He communicated back, and forth respectfully and in a timely fashion.
The most annoying car dealer in the universe. I get multiple phone call and emails after telling them to stop contacting me. I will Never deal with them.
At 9:10 am Brought vehicle in for oil change, trans flush, coolant flush, and service light for parking brake. At 3:12 pm mechanic evidently just got to my truck. With additional work replacing batteries. At 5:00 get a text that truck will be done in morning. Call next day at noon truck is still not done and I’m without a vehicle as a courtesy car was not offered till I requested on cause they were not finishing with my truck till the next day. When I went to get courtesy vehicle on 2nd day at around 2 in afternoon, I needed to get ... Read More Full review text opened.Google - May 29, 2026
At 9:10 am Brought vehicle in for oil change, trans flush, coolant flush, and service light for parking brake. At 3:12 pm mechanic evidently just got to my truck. With additional work replacing batteries. At 5:00 get a text that truck will be done in morning. Call next day at noon truck is still not done and I’m without a vehicle as a courtesy car was not offered till I requested on cause they were not finishing with my truck till the next day. When I went to get courtesy vehicle on 2nd day at around 2 in afternoon, I needed to get vehicle registration out of my truck. Mind you they had my truck for 28 hrs now and pan was still sitting under the truck to drain oil, batteries were sitting on floor doors and hood were wide open and no one around working on my vehicle. This is the second time this has happened to me from them. Although it’s not Chevy fault. It’s the service writers who I have had for both instances. Otherwise they do great work and been with them from 2017. I will request a different writer next time.
Patient, Courteous, Professional, Knowledgeable, Well Versed, Descriptive, Leaves no stoned unturned. Customer service is paramount!
I am elated to become an owner of my new Nissan rogue of course with the assistance and dedication to finding me something in my range as I’m starting fresh as a single parent I needed an suv good on gas mileage etc Todd took his time was very patient and considerate of what I needed and found me more then I expected I’m so thankful for him and his teams great efforts to find me a deal that was fitting to my budget and also a vehicle that fits my family’s needs I highly recommend Todd ... Read More Full review text opened.DealerRater - May 28, 2026
I am elated to become an owner of my new Nissan rogue of course with the assistance and dedication to finding me something in my range as I’m starting fresh as a single parent I needed an suv good on gas mileage etc Todd took his time was very patient and considerate of what I needed and found me more then I expected I’m so thankful for him and his teams great efforts to find me a deal that was fitting to my budget and also a vehicle that fits my family’s needs I highly recommend Todd and his team over at PINEBELT to anyone in search for a vehicle
I had a fantastic experience at this Chevy dealership, and a big part of that was thanks to Todd. From start to finish, he was professional, knowledgeable, and genuinely focused on helping me find the right lease for my needs. He took the time to answer all my questions, walked me through every step of the process, and never made me feel pressured. It’s rare to find someone who makes leasing a car feel this easy and stress-free. If you’re looking for a new vehicle, I highly recommend asking for Todd — he’ll take great care of you. ... Read More Full review text opened.DealerRater - May 26, 2026
I had a fantastic experience at this Chevy dealership, and a big part of that was thanks to Todd. From start to finish, he was professional, knowledgeable, and genuinely focused on helping me find the right lease for my needs. He took the time to answer all my questions, walked me through every step of the process, and never made me feel pressured. It’s rare to find someone who makes leasing a car feel this easy and stress-free. If you’re looking for a new vehicle, I highly recommend asking for Todd — he’ll take great care of you. Thank you, Todd!
Let me start by saying I was not even in the market for purchasing a car. However, when Toni Roselli of Pinebelt Chevy Lakewopd asked me what she could find for me if I were, I did have one car in mind that I’ve had trouble finding in decent pre-owned condition, so I gave her my list of demands, down to the color and preference of a manual transmission. Well, not only did Toni find this exact car, she found it about two weeks post our conversation. She called me the moment the dealership got a hold of it ... Read More Full review text opened.DealerRater - May 19, 2026
Let me start by saying I was not even in the market for purchasing a car. However, when Toni Roselli of Pinebelt Chevy Lakewopd asked me what she could find for me if I were, I did have one car in mind that I’ve had trouble finding in decent pre-owned condition, so I gave her my list of demands, down to the color and preference of a manual transmission. Well, not only did Toni find this exact car, she found it about two weeks post our conversation. She called me the moment the dealership got a hold of it and kept me updated on its status until it was ready to be sold. We quickly agreed on an appointment time and after a quick test drive, we sat down to talk finances. Toni searched for the best loan for my budget, which included a two year warranty and even sat me in with Pine Belt’s insurance specialists to get me the best and most affordable full coverage they could. They even assessed my current coverage on my other vehicles to make sure I had the best coverage and at the best cost to me. Within a few hours I was driving home in my new/used dream car and the process could not have been any easier. The entire interaction with both the dealership and with Toni was seamless, quick and easy and I would recommend anyone who is (or in my case is not) in the market of purchasing a vehicle to start and end at Pinebelt Chevy in Lakewood.
Well here is my story.I went to the dealership on April 15, 2026 to purchase another car. Myself and my family have brought cars from this dealership for years. I spoke to Todd the salesperson as he was the one that sold me my previous vehicles. I purchased a 2024 Chevy Trax and gave 1700 down and traded in my vehicle that I had purchased at Pine Belt. Well here is where the problem started. They gave me the vehicle with almost no gas so I put a full tank and told by Todd to advise how much I paid so they will ... Read More Full review text opened.DealerRater - May 14, 2026
Well here is my story.I went to the dealership on April 15, 2026 to purchase another car. Myself and my family have brought cars from this dealership for years. I spoke to Todd the salesperson as he was the one that sold me my previous vehicles. I purchased a 2024 Chevy Trax and gave 1700 down and traded in my vehicle that I had purchased at Pine Belt. Well here is where the problem started. They gave me the vehicle with almost no gas so I put a full tank and told by Todd to advise how much I paid so they will reimburse me. I was suppose to return back on Friday to bring in an additional $500 for down payment. but thats when the check engine went on so I brought the car in to service. After a few days got the car back, and I asked about my registration for the car. I was told it was still being processed. After a few days the check engine light went on again. Now on the GM App on my phone I told the Service rep that it was the same issue as the first time. So I left my car on a Wednesday with them.They called me on Thursday afternoon and told me to pick up a loaner as they well in contact with GM/Chevy to resolve issue. I returned back on Wednesday May 13th to pick up my car as I was told the problem was resolved. I asked if my registration was ready and I was told it was still being processed and that the DMV lady will contact me. On Thursday morning I called since the temporary plates and temporary registration was expiring on May 14th. I was told that the DMV lady will contact me since there was no info in system. At approximately 930am, received a call from dealership and advise that registration has been upstairs but that they were waiting for the $500 down payment to provide me registration. I told them that i have had the money but since twice the car has been in shop that I had concerns if this car was coming back to me. I advise the lady that called that I was not happy with the service I have received and the way Tood has handle the situation.I arrived at dealership and paid the $500 and received my registration. I was offered to have my old plates put on by the dealership but i refused stating " I am already not happy with you guys and I don't think I will be back anymore and advised my family and friends to go to another dealership".The lady at the desk was more concern about me signing form acknowledging that I would palce plates myself. Afterward she gave me my registration and I left.After heading back home, I received a call from Todd but refused to pick up as I was already upset. The lack of communications and professionalism was very upsetting. I went to this dealership because of my past experiences but now I have my doubts about them. I hope that someone from the dealership really reads this and hopefully my car does not break down for a third time.
Sincerely,
Edwin Montanez
I have a 2024 Chevy Colorado. I paid for the extended warranty. I brought the truck in today for an oil change and to address a problem. The front left and front right of the bumper have clips on them and both of the clips have broken, causing a sag on the front left and the front right of the bumper. Please see photos. The first thing that was said to me was that I must’ve added on the bumper to the car and it was not original, which was Completely false. Then, after their inspection, they told me I ... Read More Full review text opened.Google - May 5, 2026
I have a 2024 Chevy Colorado. I paid for the extended warranty. I brought the truck in today for an oil change and to address a problem. The front left and front right of the bumper have clips on them and both of the clips have broken, causing a sag on the front left and the front right of the bumper. Please see photos. The first thing that was said to me was that I must’ve added on the bumper to the car and it was not original, which was Completely false. Then, after their inspection, they told me I must have hit something that for some odd reason only affected the left and right side of the bumper, but not the center. Also note there are no scratches, no dents or no damage to the bumper besides this sagging. I was told it could not be repaired by replacing the clips and that I needed an entire new bumper which was not covered by the warranty. I will never return to this business again. Adding an edit. You couldn’t write something this ridiculous if you tried. Pine belt responded to my review telling me to contact them and the email address they gave me does not work. It’s all performative
I called bc I wanted a copy of my truck warranty I bought it used in 2022 and they could easily give me a copy bc it’s right in the computer however instead of that I was given different people that would supposedly call me back the wrong people like the service department guy just wanting me to come in for service which I never asked for then i had called multiple times and used the chat multiple times mind you ! So I call again was given the voice mail of the guy in charge of warranties guess what he ... Read More Full review text opened.Google - May 2, 2026
I called bc I wanted a copy of my truck warranty I bought it used in 2022 and they could easily give me a copy bc it’s right in the computer however instead of that I was given different people that would supposedly call me back the wrong people like the service department guy just wanting me to come in for service which I never asked for then i had called multiple times and used the chat multiple times mind you ! So I call again was given the voice mail of the guy in charge of warranties guess what he never called at all is it so hard to hit the print button and give the customer a copy of warranty? No it isn’t it’s your job Sir and your department and your responsibility to accommodate the customer help them out! The service is lacking in all parts of this dealership and the customers keep you in business and you can’t even be bothered to help them when asked ? Who is running this disorganized operation?
Todd at Pine Belt Chevrolet made my buying experience seamless. He is professional, courteous and a pleasure to work with. Pricing, service and selection of inventory is worth the drive!
This is now my 4th Chevrolet purchase from Pine Belt. When it came time to get a new lease, I was way over on my miles and needed to decide between purchased that car out or leasing a new one. I visited a neighboring Chevrolet dealership in TR who gave me the runaround and an astronomical quote. I reached out to Kwesi, a friend of mine, who recommended I contact Anna at Pine Belt for assistance. Before I stepped foot in the door, we already had a number that wasn’t going to leave us in financial ruin and a 26 ... Read More Full review text opened.DealerRater - May 1, 2026
This is now my 4th Chevrolet purchase from Pine Belt. When it came time to get a new lease, I was way over on my miles and needed to decide between purchased that car out or leasing a new one. I visited a neighboring Chevrolet dealership in TR who gave me the runaround and an astronomical quote. I reached out to Kwesi, a friend of mine, who recommended I contact Anna at Pine Belt for assistance. Before I stepped foot in the door, we already had a number that wasn’t going to leave us in financial ruin and a 26 traverse LT that was ready to go. I cannot thank Anna and Kwesi (at Mazda) enough for their professional and overall wonderful experience. There was never any pressure to make the deal. They offered us realistic options and numbers from the start, and to top it off, everyone that works at Pine Belt is genuinely pleasant to be around. Start to finish the process was great.
